Returns

Returns:
Eligible merchandise purchased from Esprit Model may be returned within 30 days of when you receive an order. The merchandise must be in New and Unused condition and in its original packaging. Discontinued items, items with "DNRS" in their part number, Store Demo items, Store Display items, Pre-owned items or "Close-out" items are not eligible for return. Please complete our Return form (see below) and include a copy of your invoice with any returned item. All returned items are subject to a 10% restocking fee. The restocking fee may be waived if the customer chooses a gift certificate as credit.

Due to software modular customization of the Jeti RC systems that is done by third party OEM (Jeti Model CZ) our refund options are limited. Only radio system purchased as Basic or Deluxe can be fully refunded by Esprit Model/Jeti USA. If customer unlocks individual modules or purchases partly unlocked RC systems (Package A or B) returned merchandise can be refunded only at fully locked Basic price level.

Please inspect all items when you receive them!!!
You must notify us about any damaged or missing items you receive within 7 business days from the date your package is delivered. No damage/missing part claims will be accepted after 7 business days.

Any eligible item purchased in our retail store may be returned within 30 days as long as the item is in New and Unused condition, in its original packaging and with the sales receipt. Items purchases in our store may be returned for exchange or gift certificate only.

Absolutely no returns accepted after 30 days!

Please download, print and follow the instructions on the Return Merchandise form below.

Return Merchandise Form (.doc)